Information We Collect

When you book with NovaStay, we may collect:

• Your name
• Phone number
• Booking details (check-in/check-out dates, number of guests)
• Payment confirmation details (when applicable)

We do not collect or store credit card information.

How We Use Your Information

We use your information to:

• Confirm and manage your booking
• Communicate with you about your stay
• Provide check-in instructions
• Maintain business records

Communication via WhatsApp

All bookings and communications with NovaStay are conducted via WhatsApp. By contacting us, you agree to use WhatsApp for booking and stay coordination purposes.

Data Protection

We take your privacy seriously:

• Your personal information is kept confidential
• We do not sell or share your information with third parties
• Data is only accessed for legitimate business purposes

Payment Information

NovaStay accepts:

• Bank transfer
• DuitNow
• TNG eWallet
• Cash payments

We may request payment proof for verification but we do not store financial account details beyond booking confirmation.

Third-Party Services

Our website may use:

• Google Maps for location display

These third-party services have their own privacy policies which we recommend you review.

Updates to This Policy

NovaStay may update this Privacy Policy when necessary. The latest version will always be available on our website.

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