Welcome to NovaStay. By booking and staying with us, you agree to the following terms and conditions. Please read carefully.
NovaStay is operated under NOVAWAY VENTURES (SSM Registration No: 202503144224 (JM1023618-M)), a legally registered business in Malaysia.
1. Booking & Reservation
- All bookings are made via WhatsApp communication.
- Reservation is confirmed only after both parties agree on dates, room type, and payment arrangement.
- Guests must provide accurate details (name, number of guests, check-in and check-out dates).
NovaStay reserves the right to decline bookings that do not comply with house rules.
2. Payment Policy
NovaStay accepts the following payment methods:
- Bank Transfer
- DuitNow
- TNG eWallet
- Cash
Payment arrangement (full payment or partial deposit) will be confirmed via WhatsApp before check-in.
For weekly or monthly stays, payment terms will be agreed upon prior to confirmation.
Failure to make payment as agreed may result in cancellation of booking.
3. Check-In & Check-Out
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
Early check-in or late check-out is subject to availability and must be confirmed in advance via WhatsApp.
Self check-in instructions will be provided after booking confirmation.
4. Children Policy
- One child per room may stay free, subject to room suitability.
- Additional arrangements must be confirmed before arrival.
5. House Rules
To ensure comfort and safety for all guests:
- NovaStay is a smoke-free property.
- Pets are not allowed.
- No illegal activities are permitted on the premises.
- Guests must respect other guests and maintain reasonable noise levels.
Management reserves the right to ask guests to leave if rules are violated.
6. Damages & Responsibilities
Guests are responsible for:
- Any damage caused to the room or property
- Loss of room keys or access devices
Charges for damages will be assessed fairly and communicated clearly.
NovaStay is not responsible for loss, theft, or damage of personal belongings.
7. Long-Term Stay (Weekly / Monthly)
Weekly and monthly stays are available.
Payment schedule and any security deposit requirements will be confirmed prior to stay.
Terms for extended stays may differ from short-term bookings.
8. Cancellation Policy
Cancellation terms will be confirmed during booking via WhatsApp.
Guests are encouraged to notify NovaStay as early as possible if plans change.
9. Hospital & Special Stay Disclaimer
NovaStay is located within reasonable distance to major hospitals in Alor Setar. However, NovaStay is not affiliated with any hospital or medical provider.
Guests are responsible for arranging their own transportation and medical appointments.
10. Changes to Terms
NovaStay reserves the right to update these Terms & Conditions when necessary. The latest version will be published on the website.
For any clarification, please contact us via WhatsApp:
Contact NovaStay